Need help?

A wealth of support is at your fingertips

Netcelero’s friendly and knowledgeable technical team is always on hand. They’ll guide you through the set up and installation of your new Netcelero solution, and remain only a phone call or email away. Please get in touch on (Ireland) 1800 810 008 / +353 1 55 48 108 or (UK) 033 0122 2640. Or email us at support@netcelero.com. Installation guides, operation manuals and other materials are also available upon request.


Frequently Asked Questions

Browse or search our library of FAQs for answers to a wide variety of questions. Please get in touch if your specific query has not been covered.


What is Netcelero?

Netcelero is an established provider of innovative cloud solutions that give businesses everywhere improved internet connectivity with a fixed IP address across all connections, as well as access to real-time data anywhere, enhanced firewall security, and a wealth of key analytics at their fingertips. Netcelero offers a range of solutions designed to meet specific business needs.

Does Netcelero work with all ISPs and connection types?

Yes, we work with all ISP’s, all mobile networks and all technology types – fibre, wireless, DSL, 3G, 4G, even 2G or satellite.

Are there any speed limitations with Netcelero?

There are not really any limits….we recommend deploying a high gain omni antenna in conjunction with any Netcelero solution to ensure optimum 4G speeds.

Can Netcelero provide a layer 2 VPN to my site, allowing me to remotely use access discovery tools such as Hikvision SADP

Yes, Netcelero can deploy layer 2 or layer 3 VPNs, enabling you to utilise any layer 2 discovery tools remotely, negating the need for having to be onsite or having a dedicated machine with a team viewer licence, and an antivirus license and having to make sure it’s always running up to date versions. Critically, Netcelero removes the inherent security risks of discovery tools that have been proven to have been used for both cyber espionage and criminal activity.

Can I use Netcelero for CCTV monitoring?

Yes, Netcelero is perfect for remote CCTV monitoring. Whether using two 4G connections, or even just one, in combination with a fixed line connection, Netcelero assigns a static IP across the connections, which can be used to access the cameras directly. Netcelero’s firewall ensures protection from hacking, and as all traffic is encrypted, this ensures GDPR compliance. For maximum resilience, we recommend that you use connections from two different operators/mobile networks . However if the site only has coverage from one mobile network, Netcelero can STILL ensure resilience by forcing the primary SIM on to that operators 4G network and the secondary SIM on to their 3G network.

How is Netcelero different from other Software solutions offering 100% uptime

Netcelero provides a static IP (multiple IP’s if needed), traffic encryption, automated monitoring and alerts, ability to manage data pool usage as well as a wealth of analytics. Our cloud services are ISO27001 certified, guaranteeing we will keep you securely connected 24/7. You do not need a data centre or a static IP – we provide this as part of the solution. Our proprietary hardware ensures SIM’s are easy to manage, with a static IP – an immediate cost effective fast resilient connection even on 4G only.

Which Netcelero solution suits my business needs?

The Netcelero N3000 Series connects any one or more internet connections with a static IP, even just a 4G SIM. With the latest Intel processors, a powerful firewall, load balancing, layer 2 and 3 VPN remote access and automatic failover of static IP across connections, the N3000 is ideal for connecting to DVR/cameras or to add an economical 4G automatic failover to your primary internet connection, to ensure your business can rely on a secure primary and secondary connection.
The Netcelero N2000 Series bonds and aggregates up to six broadband connections with a static IP, using any combination of ISP – wireless, DSL, even 4G SIMs. This enables faster speed, increased bandwidth and guarantees hot failover so if your business needs more bandwidth and robust secure connectivity then this is the solution you have been looking for.

How is this different from load balancing?

With basic load balancing, if a link drops, any real time processing, such as Citrix is dropped, the session is terminated and needs to be restarted. If a link drops with Netcelero, the session is maintained through the combined connections, and processing is unaffected by the issue on one of the underlying connections.

How many links can I use in a Netcelero solution?

We can combine multiple connections, and as our solutions are technology and operator agnostic, we can bond any connection from fibre to wireless, DSL to dongle, from any ISP (even satellite) or 3G/4G SIMs from any Mobile Network Provider. Unlike other failover solutions, none of the links needs to be fixed line – providing a static IP across SIM(s) guarantees your site can rely on secure resilient instant connectivity, in any location.

What is the difference between Netcelero’s ‘hot failover’, standard ‘automatic failover’ and a ‘cold failover’?

With a cold failover, you will lose your connection to the any cloud based or real time services while the software, or a staff member transfers to your secondary connection.
Netcelero’s N2000 hot failover ensures continuity of cloud and real time services. It is self-healing and self-protecting to ensure your connection continues uninterrupted in spite of an outage or degradation on one of the connections.
Netcelero’s N3000 automatic failover ensures continuity of cloud and real time services – aside from a matter of second’s freeze of any real time service session when the primary connection drops, the session restarts on the secondary connection without any requirement for intervention. It is self-healing and self-protecting to ensure your connection continues in spite of an outage or degradation on one of the connections.

How does Netcelero’s N2000 solution 'bond’ connections?

Netcelero's N2000 Series bonds any connections, anywhere - it comprises a pre-configured Netcelero device on site, connecting to our unique cloud- based software to bond all connections and deliver its many benefits. Our unique proposal is in a different class to any other bonded solution - which are overcomplicated, requiring multiple routers, data centres, IP's and cannot even bond 3G connections, let alone 4G. Netcelero N2000 Series is the only true bonding solution for all connections - up to 6 connections, of anytechnoclogy, network or provider.

What speed can I expect from a Netcelero Bonded N2000 connection?

Netcelero N2000 solution will aggregate the actual speeds of the lines connected to the service minus a very small overhead. If for example you bond two broadband connections, one running at 15 Mbps down and the other at 20 Mbps downstream, the aggregated performance will be up to 32 Mbps downstream. Netcelero aggregates both the upstream and downstream bandwidth. Netcelero adjusts the distribution of packets to optimise performance of bonded connection. By adding a 4G SIM, this connection can be set to reduced usage mode…it becomes fully active, only if one of your main connections fails - this happens automatically and seamlessly. Alternatively if you find your fixed connections are not always adequate for your needs, by adding a 4G SIM the etxra speed/bandwidth/capacity can be used as and when it is needed. You can monitor the speeds and performance of each individual line as well as the aggregated speed on your Netcelero analytics dashboard.

How does Netcelero’s N3000 solution 'combine’ connections?

Netcelero’s N3000 Series combines and protects multiple connections – it comprises a pre-configured Netcelero device on site, combining the latest Intel processors with power efficient technology, which then connects to our unique cloud-based software, to deliver its many benefits. Our unique proposal is in a different class to any other failover solution as it incorporates a next generation pfSense firewall and can combine 4G connections – AND your static IP remains the same, no matter what connection is primary...even if it’s 4G.

Can I port forward using Netcelero?

Yes, port forwarding is supported.

How does Netcelero deal with different latencies on lines, especially when I'm using different ISP's ie adapt to out of sequence packets?

Netcelero adapts to line latency and performance in real-time to optimize data throughput and to ensure packet order is maintained even over multiple connections.

Can I continue to use the DSL/fibre line for telephone calls, if I install Netcelero?

Yes.

Does Netcelero support VPN traffic?

Yes it does, but your particular configuration may require a routed node. It's best to have a chat with our Support Team.

Can I run VoIP services over Netcelero?

Many Netcelero customers use VoIP over Netcelero. It's best to have a chat with our Support Team.

Will Netcelero work outside of the UK and Ireland?

Yes, Netcelero can be deployed worldwide on any new or existing connection.

How can I manage my mobile data bill?

By setting your 4G connection to reduced usage mode you can ensure you use minimal mobile data when your main connection is working effectively. Only if your main connection fails, your business/connection to site will stay online through your mobile data…for as long as you need it. Managing mobile network data usage through the Netcelero Analytics portal is very easy as you can set alerts when a SIM reaches a certain threshold and also alerts that notify you of an unusual spike in the data usage…often an indicator of an issue on any of your primary links or malware presence. The portal provides real time and historical visibility of data usage on all individual connections, which puts you in control of your data.

What is ‘Reduced Usage Mode’ on 4G connection?

It is possible to set a connection into backup mode. In backup mode a very small amount of traffic is sent across the link to monitor and maintain the connection (~90MB per calendar month). All other traffic is sent out the other links.
In the event of the active links going offline all traffic is sent over the backup link. Once the primary connection returns the backup link goes back into backup mode thereby not sending more data than is required.

How will I know my main connection is down, if I have automatic failover?

Your Netcelero Analytics Portal gives you visibility of all connections at a site, no matter where you are. As part of your solution, you can nominate who you wish to be alerted (and by which communication method such as email or SMS) of any number of key performance indicators specific to your key objectives.

Will Netcelero boost the mobile broadband signal?

Netcelero optimises all data connections. When we deploy high gain omni antenna in conjunction with any Netcelero solution, 4G data connections are significantly boosted to ensure amazing speeds and reliability improvements. We can even install a high gain omni antenna for you!

What is the Netcelero Analytics Portal?

If you are managing multiple CPEs across different sites, Netcelero’s unique cloud-based customer portal provides invaluable remote visibility across your entire estate. This includes the status of every connection, networks, availability, data usage and a wealth of analytics. You can apply data limits to any SIMs, to alert you if you are nearing the data allowance of any of your SIMs. To access to your secure customer portal, please contact the Netcelero Technical Support team for access details.

What technical support is available?

Please contact our Support Team on 1800-810-005 (IE) or 033-0122-2640 (UK)

How do I log in for technical support or access to my Netcelero Analytics portal?

Please contact our Support Team on 1800-810-005 (IE) or 033-0122-2640 (UK) for your log in details.

How can I get started using Netcelero solutions?

Call us today on 1800-810-005 (IE) or 033-0122-2640 (UK) or via email to info@netcelero.com and we’ll have you connected securely in no time.

What equipment do I need?

Netcelero comprises of two parts - one small intelligent on-site device, which will slot into any comms room or site, and our unique centralised cloud network, which combines all connections.

What is the average deployment lead time?

Netcelero's ease of deployment means that if you have lines in place, or will be using 4G SIMs on-site, we can provision your hardware immediately and despatch to you. Within 15 minutes, the device can be slotted in to your network and on connection of links; Netcelero's intelligent software automatically works combining all connections - innovative plug and play.

How much does Netcelero cost?

Netcelero is a cost effective ‘Software as a Service’ solution (SaaS), negating the need for premium licenced links. Each solution comprises the purchase of an intelligent on-site device built with the latest Intel processors, which is connected to our unique centralised cloud network, using innovative connection-combining software for a monthly SaaS fee for a cost effective resilient protected network solution. Please contact us in Ireland on 1800-810-005 or 033-0122-2640 in the UK, for more information.

How do I find out more information about the channel/reseller Netcelero programme?

Yes, we do. Our Reseller partner programme differentiates your business from your competitors, by offering a unique solution to their connectivity issues and enables you to drive growth and profitability. Through co-marketing opportunities, simplified ordering or referral processes and a partner portal, Netcelero Reseller Programme supports your business to deliver a unique innovative product that we know your customers need.

Is your question not answered here, how can I get more information?

Please contact us in Ireland on 1800-810-005 or 033-0122-2640 in the UK. Alternatively please fill your details in on our how to buy page and we will be in touch shortly.