Need help?

A wealth of support is at your fingertips

Netcelero’s friendly and knowledgeable technical team is always on hand. They’ll guide you through the set up and installation of your new Netcelero solution, and remain only a phone call or email away. Please get in touch on (Ireland) 1800 810 008 / +353 1 55 48 108 or (UK) 033 0122 2640. Or (US) 857-4000-708 email us at [email protected]. Installation guides, operation manuals and other materials are also available upon request.

Frequently Asked Questions

Browse or search our library of FAQs for answers to a wide variety of questions. Please get in touch if your specific query has not been covered.

What is Netcelero?

Netcelero are the connectivity experts. Our innovative cloud solutions ensure that our customers enjoy improved internet connectivity with a fixed IP address across all connections, as well as access to real-time data anywhere, enhanced security, and a wealth of key analytics at their fingertips. Netcelero offers a range of solutions designed to meet every businesses specific needs. Because we have developed our own hardware, software and cloud core, we can tailor our solutions to fit the needs of any project. Call us today to discuss your connectivity challenges and we are sure we can help you solve them, cost effectively and securely.

Does Netcelero work with all ISPs and connection types?

Yes, all software solutions are work with any ISP’s, all mobile networks and all technology types – fibre, wireless, DSL, 3G, 4G, even 2G or satellite. Our software solutions are all technology and operator agnostic giving you unmatched reliability. Netcelero optimises and secures any internet connection , any where.

Are there any speed limitations with Netcelero?

There are not really any limits….we will optimise the speed of any internet connections. We recommend deploying a high gain omni antenna in conjunction with any Netcelero solution to ensure optimum 4G speeds. Our technical support engineers are experts in 4G connectivity so contact us to talk 4G, 4G+ and 5G.

Netcelero has launched a new product, the i-sPi…what are customers saying about this new gamechanger solution for CCTV?

The i-sPi is a magic does the trick and something that we will be using every site which require remote monitoring. It is absolute fantastic product. I can go on and on, but it just works and the support from the techical team is absolutely top notch!

Can Netcelero provide a layer 2 VPN to my site, allowing me to remotely use access discovery tools such as Hikvision SADP

Yes, the 3000 series can deploy layer 2 or layer 3 VPNs, enabling you to utilise any layer 2 discovery tools remotely, negating the need for having to go to site. Critically, Netcelero removes the inherent security risks of discovery tools that have been proven to have been used for both cyber espionage and criminal activity.

Can I use Netcelero for CCTV monitoring?

Yes, Netcelero is perfect for remote CCTV monitoring.
The i-sPi was developed specifically for remote CCTV monitoring. This nifty solution simplifies secure CCTV monitoring, by providing 4 easily configurable port forwards and a static IP on any connection, even just a 4G SIM. Seamless integration with Sentinel and Immix alarm software ensures monitoring centre can react and manage any onsite issue, remotely, instantly.
The 3000 series, secures two 4G connections (or even just one, in combination with a fixed line connection) and assigns a static IP across the connections, which can be used to access the cameras directly. Netcelero’s firewall ensures protection from hacking, and as all traffic is encrypted, this ensures GDPR compliance.  For maximum resilience, we recommend that you use connections from two different operators/mobile networks . However if the site only has coverage from one mobile network, Netcelero can STILL ensure resilience by forcing the primary SIM on to that operators 4G network and the secondary SIM on to their 3G network.

How is the 3000 series different from other Software solutions offering 100% uptime

The 3000 series provides a static IP (multiple IP’s if needed), traffic encryption, automated monitoring and alerts, ability to manage data pool usage as well as a wealth of analytics.  Our cloud services are ISO27001 certified, guaranteeing we will keep you securely connected 24/7.  You do not need a data centre or a static IP – we provide this as part of the solution. Our proprietary hardware ensures SIM’s are easy to manage, with a static IP – an immediate cost effective fast resilient connection even on 4G only.

Which Netcelero solution suits my business needs?

The 3000 Series connects any one or more internet connections with a static IP, even just a 4G SIM. With the latest Telit modems, a powerful firewall, load balancing, layer 2 and 3 VPN remote access and automatic  failover of static IP across connections, this solution is ideal for connecting to DVR/cameras or to add an economical 4G automatic failover to secondary connection.
The Netcelero i-sPi transforms CCTV remote monitoring, simply click, connect and view to enjoy secure remote access to any NVR - this is the innovative, affordable CCTV solution you have been looking for.

How is this different from load balancing?

With basic load balancing, if a link drops, any real time processing, such as Citrix is dropped, the session is terminated and needs to be restarted. If a link drops with Netcelero, the session is maintained through the combined connections, and processing is unaffected by the issue on one of the underlying connections.

How many links can I use with the 3000 series?

The 3000 series combine multiple connections, and as our solutions are technology and operator agnostic, we can bond any connection from fibre to wireless, DSL to dongle, from  any ISP (even satellite) or 4G SIMs from any Mobile Network Provider.  Unlike other basic failover solutions, none of the links needs to be fixed line – providing a static IP across SIM(s) guarantees your site can rely on secure resilient instant connectivity, in any location.

What is the difference between automatic failover and a cold failover and load balancing?

With a cold failover, you will lose your connection to the any cloud based or real time services while the software, or a staff member transfers to your secondary connection. The failback to the primary connection can also be unreliable. Netcelero’s automatic failover to 4G ensures continuity of cloud and real time services - aside from a matter of second’s freeze of any real time service services – without any requirement for intervention. It is self-healing and self-protecting to ensure your connection continues in spite of an outage or degradation on one of the connections. Load balancing on a basic router is of little value to a business today, its slow and disruptive - if a link drops, any real time processing, such as Citrix is dropped,  the session is terminated and needs to be restarted.  If a link drops with Netcelero, the session is maintained through the combined connections, and processing is unaffected by the issue on one of the underlying connections.

How does Netcelero’s N3000 solution 'combine’ connections?

Netcelero’s N3000 Series combines and protects multiple connections – it comprises a pre-configured Netcelero device on site, combining the latest processors and wireless modules with power efficient technology, which then connects to our unique cloud-based software, to deliver its many benefits. Our unique proposal is in a different class to any other failover solution as it incorporates a next generation pfSense firewall and can combine 4G connections – AND your static IP remains the same, no matter what connection is primary...even if it's 4G.

Can I port forward using Netcelero?

Yes, port forwarding is supported….and simple. With the i-sPi, the software scans the local network for devices, you permit the device to connect to your NVR, add your port forwards (up to 4) and that's it. Secure CCTV connectivity has never been so simple and affordable.

I have a project that I need connectivity for, can Netcelero provide secure reliable connectivity for temporary projects?

Yes, call our Technical team today to discuss your requirements and hear about other connectivity challenges we have solved for customers with bespoke requirements.

How does Netcelero deal with different latencies on lines, especially when I'm using different ISP's ie adapt to out of sequence packets?

Our software adapts to line latency and performance in real-time to optimize data throughput and to ensure packet order is maintained even over multiple connections.

Can I continue to use the DSL/fibre line for telephone calls, if I install Netcelero?


Does Netcelero support VPN traffic?

Yes it does, but your particular configuration may require a routed node. It's best to have a chat with our Support Team.

Can I run VoIP services over Netcelero?

Many Netcelero customers use VoIP over Netcelero. It's best to have a chat with our Support Team

Will Netcelero work outside of the UK and Ireland?

Yes, Netcelero can be deployed worldwide on any new or existing connection. We keep many customers around the globe securely connected and our software is compatible with all the key mobile networks across Northern Europe, Asia and the US.

How can I manage my mobile data bill?

Easily...with Netcelero. Set your 4G connection on the 3000 series to reduced usage mode to ensure you use minimal mobile data when your main connection is working effectively. Only if your main connection fails, your business/connection to site will stay online through your mobile data link…for as long as you need it. Managing mobile network data usage through the Netcelero Analytics portal is very easy as you can set alerts when a SIM reaches a certain threshold and also alerts that notify you of an unusual spike in the data usage…often an indicator of an issue on any of your primary links or malware presence. The Netcelero Analytics Portal provides real time and historical visibility of data usage on all individual connections, which puts you in control of your data.

What is ‘reduced usage mode’ on 4G connection?

One of the many features that customers love on the 3000 series, is backup mode. In backup mode a very small amount of traffic is sent across the link to monitor and maintain the connection (~90MB per calendar month). All other traffic is sent out the other links. In the event of the active links going offline all traffic is sent over the backup link, this is an automatic 4G failover. Once the primary connection returns the backup link reverts to backup mode thereby not sending more data than is required...this hot failover and failback all occurs seamlessly.

How will I know my main connection is down, if I have automatic failover?

Your Netcelero Analytics Portal gives you visibility of all connections at any of your site, no matter where you are. As part of your solution, you can nominate who you wish to be alerted (and by which communication method such as email or SMS) of any number of key performance indicators specific to your key objectives.

Will Netcelero boost the mobile broadband signal?

Netcelero optimises all data connections. When we deploy high gain omni antenna in conjunction with any Netcelero solution, 4G data connections are significantly boosted to ensure amazing speeds and reliability improvements. We can even install a high gain omni antenna for you!

What is the Netcelero Analytics Portal?

If you are managing multiple CPEs across different sites, Netcelero’s unique cloud-based customer portal provides invaluable remote visibility across your entire estate. This includes the status of every connection, networks, availability, data usage and a wealth of analytics. You can apply data limits to any SIM, to alert you if you are nearing the data allowance. To access to your secure customer portal, please contact the Netcelero Technical Support team for your unique MFA access details.

What technical support is available?

Expert Technical Support is available to you…please contact our amazing Support Team on 1800-810-005 (IE) or 033-0122-2640 (UK) Or 857-4000-708 (US)

How do I log in for technical support or access to my Netcelero Analytics portal?

Please contact our Support Team on 1800-810-005 (IE) or 033-0122-2640 (UK) or 857-4000-708 (US).

How can I get started using Netcelero solutions?

Call us today on 1800-810-005 (IE) or 033-0122-2640 (UK) or 857-4000-708 (US) or via email to [email protected] and we’ll have you connected securely in no time.

What equipment do I need?

Netcelero solutions comprises two parts - one small intelligent on-site device, which will slot easily into any comms room or site, and our unique centralised cloud network - Netcelero makes the net work, for your secure network.

What is the average deployment lead time?

Netcelero's ease of deployment means that if you have internet connectivity, the device can be slotted in to your network (even by non-techncial staff) and is online immediately - innovative plug and play - Netcelero solutions simplify the complexity of secure networking.

How much does Netcelero cost?

Netcelero is a cost effective ‘Software as a Service’ solution (SaaS). Our solutions comprise the purchase of an intelligent on-site device , which is connected to our unique centralised cloud network, using innovative connection-combining software for a monthly SaaS fee for a cost effective enterprose grade resilient secure network solution.

How do I find out more information about the channel/reseller Netcelero programme?

Yes, we do. Our Partner Programme differentiates your business from your competitors, by offering a unique solution to their connectivity issues and enables you to drive growth and profitability. Through co-marketing opportunities, simplified ordering or referral processes and a secure Partner portal, Netcelero's Partner Programme supports your business to deliver a unique innovative product that we know your customers need.

Is your question not answered here, how can I get more information?

Please contact us in the UK on 033-0122-2640 or in Ireland on 1800-810-005 or its 857-4000-708 for mainland USA. Alternatively please fill your details in on our ABOUT page and we will be in touch shortly.